1. Introduction

Blueprint Logistics (ABN 73 155 482 018) (“Blueprint Logistics”, “we”, “us” or “our”) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, hold and disclose personal information through our website and in the course of providing our construction freight and logistics services.

This Policy applies to personal information collected via our website, our Client Portal, over the phone, by email, and in the course of providing our services to you.

By using our website or engaging our services, you agree to the collection and use of your personal information as described in this Policy.

2. What Personal Information We Collect

We may collect the following kinds of personal information:

• Contact details, such as your name, business name, email address, phone number and postal address;
• Enquiry and message content submitted through our website contact form;
• Client Portal account information, including your username, login credentials, and account activity;
• Business and delivery information relevant to providing our freight and logistics services, such as pickup and delivery addresses, site contact details, and consignment details;
• Technical information collected automatically through our website, such as IP address, browser type, device information, and pages visited (see “Cookies and Website Analytics” below).

We do not intentionally collect sensitive information (as defined under the Privacy Act) unless it is necessary and you have consented, or we are otherwise permitted or required by law.

3. How We Collect Personal Information

We collect personal information directly from you when you:

• Complete a contact or enquiry form on our website;
• Register for, or log in to, our Client Portal;
• Communicate with us by phone, email or in person;
• Engage us to provide freight, transport, crane truck, warehousing or logistics services.

We may also collect personal information from third parties, such as your employer, a business you represent, or a carrier or depot we work with on your behalf, where reasonably necessary to provide our services.

4. Why We Collect, Use and Disclose Personal Information

We collect, hold, use and disclose personal information for purposes including:

• Responding to enquiries submitted through our website;
• Providing, managing and coordinating freight, transport and logistics services;
• Creating and administering Client Portal accounts, including verifying your identity and maintaining login security;
• Communicating with you about bookings, deliveries, schedules and account matters;
• Internal record-keeping, invoicing and administrative purposes;
• Improving our website and services;
• Complying with our legal obligations.

We will not use or disclose your personal information for any other purpose without your consent, unless permitted or required by law.

5. Client Portal Accounts

If you register for a Client Portal account, we collect and hold your login credentials and associated account information to provide you with secure access to your account, booking history and delivery information. You are responsible for keeping your login details confidential and for all activity that occurs under your account. Please notify us immediately if you become aware of any unauthorised use of your account.

6. Disclosure of Personal Information

We may disclose your personal information to:

• Carriers, depots and subcontractors engaged to carry out the transport, crane truck delivery, warehousing or freight services you have requested;
• Our staff, contractors and service providers who assist us in operating our business, including IT, website hosting and Client Portal service providers;
• Professional advisers, including our accountants, lawyers and insurers, where reasonably necessary;
• Government or regulatory authorities, where required or authorised by law.

We do not sell your personal information to third parties.

7. Overseas Disclosure

Some of the service providers we use to operate our website, Client Portal or business systems (such as cloud hosting or software providers) may store or process personal information on servers located outside Australia. Where this occurs, we take reasonable steps to ensure such providers handle your personal information in a manner consistent with the Australian Privacy Principles.

8. Cookies and Website Analytics

Our website may use cookies and similar technologies, including website analytics tools (such as Google Analytics), to help us understand how visitors use our website and to improve its performance. Most web browsers allow you to control or disable cookies through their settings; however, disabling cookies may affect the functionality of our website.

9. Data Security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification or disclosure. This includes physical, electronic and procedural safeguards. However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

10. Access and Correction

You may request access to, or correction of, the personal information we hold about you by contacting us using the details below. We will respond to your request within a reasonable time. In some circumstances, we may not be able to provide access, in which case we will explain why.

11. Complaints

If you have a concern or complaint about how we have handled your personal information, please contact us using the details below. We will investigate your complaint and respond within a reasonable time. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated version will be posted on our website with a revised effective date.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

• Blueprint Logistics
• ABN 73 155 482 018
• PO Box 414, Camden NSW 2570
• Phone: 1300 226 824
• Email: team@blueprintlogistics.com.au